Common Errors

  1. Entering email address incorrectly - Please take care to type your email address correctly when you first register with us especially, because the password will be issued to the incorrect email address and you will not be able to log-in, we will not be able to contact you to tell you of the error.
     
    You should have received a welcome email from us after registering - if it has not arrived after 24 hours then please contact us using the details below.
     
  2. Spam - We have experienced problems with users' computers listing our registration/new emails as spam. Please check your spam setting so that it does not delete our emails to you.
     
  3. Password - Please note that we do not use numbers in our passwords, only letters. You can change your password should you wish. Please take care when entering your password and do not confuse 'g' for 'q', or 'i' for 'j' etc.
     
  4. View documents - To see your purchased documents you need to log-in, click 'Your Purchases', and then click 'Download' at the end of the records details.
     
  5. Don't be surprised - when you purchase a record/document that this may produce many separate pages for you to view according to the number of entries we have found for the surname in the record.
     
  6. Cookies and JavaScript - are required to use this site. Please make sure they are enabled in your browser.
     

If you are still having problems please do not hesitate to contact us at:

admin@theoriginalrecord.com

The Original Record
14 Matlock Street
University Quarter
Shelton
ST1 3BG